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服务蓝图有助于识别失败点，从而为质量改进指明方向

高老师2年前 (2024-03-28)服务营销学(03601)15

服务蓝图有助于识别失败点，从而为质量改进指明方向

A.正确

B.错误

正确答案是A

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