( )是指服务质量的优劣是一种感觉,它不像客户服务中心的交换机、CTI平台等提供的各种各样的话务和业务数据,可以实时地、源源不断地从相关系统中采集。
A.难以评估
B.成本高
C.主观性强
D.客观性强
正确答案是A
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