导致客户关系管理中客户流失的原因有哪些?
(1)员工跳槽导致客户流失(2)企业缺乏创新(3)客户难耐新诱惑(4)产品质量不稳定(5)企业短期行为导致客户流失(6)市场波动导致客户流失(7)细节的疏忽导致客户流失。参见教材P53。
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