You are the managing director of a large delivery company. An important customer has complained about the service of your company. Write a memo to your company ’s Customer Service Manager：
• saying who the important customer is,
• telling

You are the managing director of a large delivery company. An important customer has complained about the service of your company. Write a memo to your company ’s Customer Service Manager：
• saying who the important customer is,
• telling him that the complaint is about the bad damage of the goods on arrival,
• asking the service department to investigate and give the customer a reply without delay.

From: Poling Lee, managing director
To: John Hanson, Customer Service Manager
Date: (Today's date)
Subject: Complaint about our service
Mr. Austen, general manager of Grand Hotel, complained about our service last Friday. We were told that the cargo we delivered was crushed and deformed. Would you please find out the reason for the damage immediately, and give him a reply as soon as possible? Thank you.