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简述公关危机管理的内容。

高老师2年前 (2024-03-26)公共关系学(00182)7

简述公关危机管理的内容。

（1）调查了解、获取第一手材料。（2）制定暂时的对外传播时间表。（3）启动危机管理小组，制定危机管理计划。（4）危机管理。（5）总结经验。

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