为保证上述沟通方式的有效,有必要记住那几个要点?
有必要记住以下要点: ①在打电话前确保你知道自己想说什么。 ②准备好所有需要的信息。 ③知道你想与谁说话。 ④说话简明扼要。 ⑤如果要找的人不在,留言须清晰。 
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